The upshot of this was we pulled the plug on them because if that's the level of service we could expect, then we'd rather not have to deal with them, even if they were cheaper than Telstra. A little bit of honesty in dealing with us and we would still be with them. If they couldn't say when we could expect the delivery then they needed to tell us and then get back to us when they did know. We might still be with them now.
On the up side, the kids have been weaned off the dreaded screens for several days now and are spending the last week of the holidays doing creative things and playing together and generally living life without the dreaded screen ruling their days!
I have still been busy painting-wise and will have some pictures soon. Some more of Jim's Soviets, Romans and Goths on the other blog, and an experiment to create some Bavarian cavalry using French Chasseurs' bodies with Wurttemberger heads.